| 1. Could you please let me know when you expect the item to ship. |
| If the items were available in stock, we need one day to process the order and the delivery will take 7-10 working days worldwide. |
| last updated - 2009-10-08 22:02:34 |
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| 2. Do you offer drop ship? |
| No, we are not providing this kind of service. |
| last updated - 2009-10-08 22:44:52 |
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| 3. Hi, I was just hoping to be able to talk to someone about a product you guys have, before I buy i wanna make sure it is in stock like it says it is;If it is in stock, please respond and I will buy it immediately, thank you. |
| We do not offer telephone service because our customer comes from different timezone countries.
However, we are offering livechat service to answer any questions. Please click the helpdesk icon on right top, or paste below url on your browser
http://messenger.providesupport.com/messenger/cs.html |
| last updated - 2009-10-08 22:23:43 |
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| 4. How long can i get my ordered items? |
| Usuallt it takes about 7-10 working days for shipping. |
| last updated - 2009-11-12 05:06:12 |
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| 5. I do not have a paypal account, nor want one.
is there any way I can pay with a debit card, cash, or money order? |
| We accept both visa and MasterCard, please select the credit card payment method while you are checking out |
| last updated - 2009-10-08 22:10:09 |
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| 6. I have checked my email and I never received an email regarding the tracking number. Has been shipped already? Please send me the tracking number. |
| Please check the trash box, sometimes, our email will be rejected by yahoo; if possible, please user other mail address other than yahoo. We will update the order status if we cannot get connected with you, please login our site and check your order history. |
| last updated - 2009-10-08 23:03:28 |
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| 7. I tried to pay by credit card, but I failed. What is the problem? |
| First, please make sure that your cardet card is in good condition; second, you must make sure your registered information(such as the name and country) in our site is the same as that of the credit card.
Still confused?Please read our Tutorial Vedio at http://www.youtube.com/watch?v=eaYsmnat0S8 |
| last updated - 2009-12-09 11:46:05 |
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| 8. I want to buy many items, can you give me discount? |
| Yes, we can give discount price and free shipping for wholesale orders. |
| last updated - 2009-10-08 22:43:35 |
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| 9. If I order a Juicy Tracksuit, can I buy the pants in a large and the jacket in a medium? |
| We just sell the Juicy Tracksuit in suit, we don't sell the JC jacket and the pants separately. |
| last updated - 2009-11-12 18:58:10 |
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| 10. May I have your yahoo id (msn/Gtalk account) for live assistant? |
| We do not offer livechat by yahoo, icq, msn or gtalk, but you can contact us by clicking the helpdesk icon at anytime |
| last updated - 2009-10-08 22:40:29 |
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| 11. Size limits for Juicy Couture Tracksuits |
| If you weight is above than 154 lbs /70 kgs, please do not buy juicy couture tracksuits |
| last updated - 2009-10-16 22:41:23 |
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| 12. Why should I offer my measurement information? I always wear regular small (medium/large) size. |
| You usually wear regular small (medium/large) size clothing, that doesn't mean all apparel in that size can fit you well; some designer has their own size standard, and some style are easily runs small after wash, especially the velour items.
Our shipping department will measure the items before ship them; if we have your body measurement information, we can avoid possible size problem.
If you can't offer all size information about height/weight/inseam/outseam/chest/shoulder width/waist, you should at least tell us your height and weight.
If you are buying handbag, you don't need to offer size information. |
| last updated - 2009-10-08 22:36:50 |
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